Service delays

We're experiencing staff shortages due to illness, which means there may be a delay with some appointment requests and some appointments may have to be rescheduled. We apologise for any inconvenience this may cause. We're doing our best. We appreciate your understanding and patience during these trying times.

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Please contact us at resource@familyplanning.org.nz.


Covid-19 information for clients

Updated 19 April 2022

We are offering all services either by telephone consult or in person under the traffic lights system. Booked appointments only - no walk-ins or drop-ins. 

Our staff will help you make the right appointment

Our services may be slightly different than you are used to. This is to ensure you receive the care you require while keeping you and our staff safe.

Here's what we require under the traffic lights system:

Vaccination status

As a primary health care provider, all Family Planning staff are fully vaccinated against COVID-19.

Visitors (clients and support people) to our clinics are not required to show proof of COVID-19 vaccination for appointments at a Family Planning clinic.

COVID screening

If you are having a face-to-face appointment at one of our clinics, you will be COVID-screened before your appointment if we call to confirm AND on arrival at the clinic. This is to ensure we can operate in a safe way and deliver the appropriate care to our clients.

Questions will cover:

  • Do you or any other household members have confirmed COVID-19 infection?   
  • Do you have any COVID-19 symptoms
  • Have you been notified by Public Health and asked to self-isolate?

WEAR A MASK

Face coverings are to be worn at all times in our clinics. You will be required to wear a medical mask during your appointment, which we will provide for you. 

If you have a medical condition or disability that makes it difficult to wear a mask, let us know in advance, so we can make arrangements to assess you safely. 

SCAN or SIGN-IN IS OPTIONAL

You are not required to scan or sign-in at a Family Planning clinic. QR posters are available at reception for those clients and visitors wishing to continue scanning. 

USE HAND SANITIZER

All visitors to our clinics need to use hand sanitizer, which is available when you arrive and as you leave the clinic.

keep your distance

Please maintain a 1-metre physical distance, wherever possible. 

CONTACTLESS payment preferred

Contactless payment is preferred. We have Paywave in all our clinics nationwide, or you will be asked for online payment.

FEELING UNWELL?

Please do not come to the clinic if you are sick – stay at home and call the clinic. We will rebook you for a phone appointment if appropriate. If you need to cancel your appointment, you can also use the Cancel my Appointment form.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.